Customer Orientation

Content

What is Customer Orientation?
Customer orientation is the skill of understanding and proactively responding to the needs and expectations of the customer. It involves providing excellent service and striving for satisfaction among all stakeholders.
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How Does Customer Orientation Look at ExpeditieRED?
At ExpeditieRED, the community is considered the 'customer.' This means listening to the needs of the target audience, understanding their expectations, and adapting swimming programs and safety measures to meet those needs.
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Why is Customer Orientation Important?
Customer orientation is vital for the success of any organization. At ExpeditieRED, it ensures that the activities and services offered are relevant and effective, maximizing the impact on the community.
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How to Demonstrate Customer Orientation?
Show that you actively listen to the needs of the community, are open to receiving feedback, and are willing to make adjustments to increase satisfaction. Demonstrate a strong commitment to fulfilling the expectations of the community.

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Work Skill: Customer Orientation Get this badge

This badge is earned through self-evaluation by those who have worked on the work skill Customer Orientation within the ExpeditieRED MDT trajectory. It is a self-recognition of your ability to pay attention to the needs and satisfaction of participants, parents, and other stakeholders, contributing to a positive MDT experience, as determined by your own reflections and evaluations.

You have to finish all tasks to get the badge

Tasks

Task no.1

Evidence verified by: self-approved

Steps to earn the 'Customer Orientation in ExpeditieRED' badge:
Reflect on the importance of customer orientation: Consider why customer orientation is crucial in ExpeditieRED. Think about how it helps create a positive experience for all participants, parents, and other stakeholders in the MDT trajectory, and how it contributes to their satisfaction.
Set a goal: Describe specifically how you intend to demonstrate customer orientation and outline the steps you can take to meet the needs and expectations of participants, parents, and other stakeholders within the ExpeditieRED MDT trajectory.

Task no.2

Evidence verified by: self-approved

Take action: Actively take steps to listen to the needs of participants, parents, and other stakeholders. Ensure that the support and services offered meet their expectations and create a positive and customized ExpeditieRED experience.
Reflect on your efforts: Regularly write in a journal about your customer-oriented actions. Analyze how these actions have contributed to satisfaction and a positive experience within the ExpeditieRED MDT trajectory. Also, identify areas where you can still grow and improve your customer orientation.
Submit your evidence: If you believe you have earned the 'Customer Orientation in ExpeditieRED' badge, provide evidence demonstrating that your actions and behaviors were aimed at fulfilling the needs and promoting the satisfaction of participants, parents, and other stakeholders. Include reflections and the achievement of your goals to demonstrate your ability to be customer-oriented.

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